Frequently asked questions
The brush paint is not included in the box.
Please remove the separator in the middle of the box. All kit contents and the user manual sit underneath it. The brushes are wrapped in blue fabric.
I opened my kit a year after ordering and the paint has solidified. Can I still use it?
Yes. Add a small amount of cellulose (lacquer) thinner — roughly one fifth to one third of the paint volume — and stir thoroughly. Keep adding thinner a little at a time until the dried paint is fully dissolved and the consistency is smooth again. Cellulose thinner is sold in most hardware shops.
What is the shelf life of the paint?
Up to 11–12 months.
How can I find the colour code of my car?
The colour code is usually on a sticker or plate in the driver-side door jamb, in the glove box, or in the boot. Its position and format vary by make and model. It is normally a combination of letters and numbers, and may be labelled “paint code”, “colour code” or “exterior paint code”.
If you cannot find it, check your registration or insurance documents, or ask your manufacturer. Some cars carry more than one code when parts such as the roof, bonnet or boot are finished differently.
How can I track my order?
When your order ships we send you a confirmation email with a tracking number. Use that number on the carrier’s website (DHL, UPS or FedEx) to follow the parcel.
Tracking information can take 24–48 hours to appear after dispatch, so if the number does not work straight away, try again a little later. If you still cannot track your parcel, get in touch and we will look it up for you.
What is a good temperature to work in?
Touch-up paint can be applied in temperatures as low as about 30°F (−1°C). It will dry, but it will not flow well.
For the best result — paint that flattens out and hides the repair — work between roughly 65–75°F (18–24°C). Below that, use a hair dryer to keep the paint and the panel warm while the paint dries.
Can I apply the paint with an airbrush?
Yes. Thin the paint with cellulose thinner; the ratio depends on your airbrush, pressure and needle, but three parts paint to one part thinner is a good starting point.
Stay below 18 psi and hold the airbrush more than 1 cm away. Do not spray onto one spot — move along the scratch in two or three passes. At this low pressure overspray is not a concern.
What are the differences between the Basic, Plus and Pro kits?
All three kits contain paint mixed to your car’s colour code plus everything needed to apply it. They differ in how much paint and cleaning solution you get.
- Basic — 25 ml paint, 50 ml cleaning solution, 25 ml carnauba-based wax, 25 ml paste.
- Plus — 50 ml paint, 50 ml cleaning solution, 25 ml wax, 25 ml paste.
- Pro — 100 ml paint, 100 ml cleaning solution, 25 ml wax, 25 ml paste.
Choose by the size and number of repairs: a few stone chips need the Basic kit, while several scratches or a larger area are better served by Plus or Pro.